Consumers across the U.S. will soon be able to enjoy the new and popular entertainment they want, whenever they choose, using the media and devices they prefer. What could be better?
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Verizon Wireless is throwing its endorsement behind the updated CTIA Consumer Code for Wireless Service today.
Here’s our COO Dan Mead: “It’s important for American consumers to have trust in their interactions with their wireless company, and Verizon Wireless works day in and day out to exceed those expectations.”
As of today, Verizon Wireless complies with and exceeds CTIA’s Consumer Code for Wireless Service, including offering the following to customers:
- Detailed coverage maps at www.verizonwireless.com, including address-level maps for voice and data services and coverage for additional specific features and services
- An extension of the Code’s 14-day trial period for service with its 30-day Worry Free Guarantee®
- Extended business hours for customer service and 24-hour technical support assistance for general inquiries, reporting of lost or stolen devices, and basic troubleshooting
- 24-hour customer access to personal account and service information through My Verizon with self-management options for billing, calling plan and equipment changes, upgrading service, devices and adding features, and managing Friends & Family® and Usage Controls
Get more info here.